How to save a Service report from the Pegasus3 Series
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Promise - Pegasus  

Prior to calling Promise Technical Support for any Pegasus3 related issues, please capture and prepare the Service Report:

  • Open the Promise Utility, click on Subsystem Information, then unlock the padlock, and then click Save Service Report.

    http://kb.promise.com/content/uploads/8424a8f7-ef0d-4197-a135-a5b6009195e8/d6d655c6-5e27-48d7-a1ad-a6c70138760f_save-service-report-p3.jpg?width=690&upscale=false 

  • If this is successful, then it will open a new window for you to choose a folder to save the report. After that, you may use Finder to see that the file has been created in the folder.
    If it is unable to save the Service Report, you can manually gather information using the method below.

  • Open the Mac OS Terminal session: In Finder, go to Applications, then open Utilities, then open Terminal.

  • At the "$" prompt, type 

promiseutil

and press Enter. If Promise Utility is installed, this command will change the prompt to

cliib> 

  • At the cliib> prompt, type each of the following commands on their own line, pressing Enter after each one:

    subsys -v

    enclosure -v

    ctrl -v

    phydrv -v

    array -v

    logdrv -v

    checktable -l 0
    event

    event -l nvram

     

    Once that is done, then in the Applications folder, open TextEdit, and from File select New Document

    Select All from the Terminal window, and Copy the entire terminal session to your clipboard; then, Paste it into the TextEdit document. Finally, Save the TextEdit document as a "Rich Text File".

    These logs are vital in assisting Technical Support for resolution of any issues.

ref. http://kb.promise.com/thread/how-to-save-a-service-report-from-the-pegasus3-series/

 

Last Updated:12/16/2016

 

    Published on: 12/16/2016 10:09:05 AM   |  Last updated: 12/16/2016 10:09:05 AM  
 
 

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